Terms & Conditions & Customer Info

Represented by the IT law firm

Terms and Conditions with Customer Information

Table

  1. Scope
  2. Contract
  3. Withdrawal
  4. Prices and terms of payment
  5. Terms of delivery and shipping
  6. Ownership
  7. Liability for defects (guarantee)
  8. Redemption of promotional vouchers
  9. Applicable law
  10. Alternative dispute resolution

1) Scope

1.1These General Terms and Conditions (hereinafter referred to as "Terms") of Inh. Julia Riebe, acting under "PAPERO-bags.de" (hereinafter "Seller"), shall apply to all contracts for the supply of goods that a consumer or entrepreneur (hereinafter "Customer") has with the Seller with respect to the goods. This is contrary to the inclusion of the customer's own terms and conditions, unless otherwise agreed.

1.2For the purposes of these General Terms and Conditions, a consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to his commercial or independent professional activity. Entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal status that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

2) Conclusion of the contract

2.1The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to make a binding offer by the customer.

2.2The customer can submit the offer via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer enters a legally binding contract offer with respect to the basket of contained goods.

2.3The Seller may accept the Customer's offer within five days,

  • by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive in so far as the customer's receipt of the order confirmation is decisive, or
  • by supplying the ordered goods to the customer, whereby the receipt of the goods with the customer is decisive in so far, or
  • by requesting the customer to pay after placing his order.

If there are several of the above alternatives, the contract shall be concluded at the time when one of the above-mentioned alternatives first occurs. The deadline for acceptance of the offer begins to run on the day after the customer submits the offer and ends with the expiry of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed to be a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.

2.4 If the payment method "PayPal Express" is selected, payment is processed via the payment service provider PayPal (Europe) S.A. r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ('PayPal'), subject to the PayPal Terms of Use. under https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed under https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer selects "PayPal Express" as the payment method as part of the online ordering process, he also issues a payment order to PayPal by clicking the button that concludes the ordering process. In this case, the Seller already declares acceptance of the Customer's offer at the time when the Customer triggers the payment process by clicking the button that concludes the ordering process.

2.5If the payment method 'Amazon Payments' is selected, payment is processed through the payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg ('Amazon'), subject to the Amazon Payments Europe User Agreement. under https://payments.amazon.de/help/201751590. If the customer selects "Amazon Payments" as the payment method as part of the online ordering process, he also issues a payment order to Amazon by clicking on the button that concludes the ordering process. In this case, the Seller already declares acceptance of the Customer's offer at the time when the Customer triggers the payment process by clicking the button that concludes the ordering process.

2.6When submitting an offer via the Seller's online order form, the contract text is stored by the Seller and sent to the Customer in text form (e.g. e-mail, fax or letter) after sending his order together with the present GtUs. In addition, the contract text is archived on the seller's website and can be accessed free of charge by the customer via his password-protected customer account, stating the corresponding login data, provided that the customer has a customer account in the seller's online store.

2.7Before making a binding order via the seller's online order form, the customer can detect possible input errors by carefully reading the information displayed on the screen. An effective technical means for better detection of input errors can be the magnification function of the browser, which increases the display on the screen. As part of the electronic ordering process, the customer can correct his entries using the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.

2.8The German and English languages are available for the conclusion of the contract.

2.9Orders processing and contacting are usually carried out by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by the seller for order processing can be delivered.

3) Right of withdrawal

3.1Consumers are in principle entitled to a right of withdrawal.

3.2Further information on the right of withdrawal can be obtained from the seller's revocation instructions.

4) Prices and terms of payment

4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices that include the statutory value added tax. Any additional delivery and shipping costs will be specified separately in the respective product description.

4.2The payment option/will be communicated to the customer in the seller's online shop.

4.3If advance payment is agreed by bank transfer, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.

4.4When payment is made by means of a payment method offered by PayPal, payment is processed by the payment service provider PayPal (Europe) S.A. r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ('PayPal'), PayPal Terms of Service, available under https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the customer does not have a PayPal account, under the terms and conditions for payments without a PayPal account, can be viewed under https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.5If the payment method "SOFORT" is selected, payment is processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). In order to be able to pay the invoice amount via "SOFORT", the customer must have an online banking account with A PIN/TAN procedure, which has been activated for participation in "SOFORT", legitimize himself appropriately during the payment process and must submit the payment instruction to " SOFORT". The payment transaction is carried out immediately afterwards by "SOFORT" and the customer's bank account is debited. Further information on the payment method "SOFORT" can be found on the Internet at https://www.klarna.com/sofort/.

5) Terms of delivery and shipping

5.1The delivery of goods takes place by way of dispatch to the delivery address specified by the customer, unless otherwise agreed. In the processing of the transaction, the delivery address specified in the order processing of the seller is decisive. By way of derogation from this, the delivery address provided by the customer at the time of payment with PayPal is decisive when selecting the payment method PayPal.

5.2If the transport company returns the shipped goods to the seller, as delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance which led to the impossibility of service or if he was temporarily prevented from accepting the offered service, unless the seller provided the service to him a reasonable time in advance. had announced. Furthermore, this does not apply with regard to the costs of the dispatch if the customer exercises his right of withdrawal effectively. In the event of effective exercise of the right of withdrawal by the customer, the return costs shall be governed by the regulation made in the seller's revocation instruction.

5.3Self-collection and shipping to packing stations are not possible for logistical reasons.

6) Retention of title

If the Seller enters into advance payment, he reserves the title to the delivered goods until full payment of the purchase price owed.

7) Liability for defects (guarantee)

7.1If the purchased item is defective, the provisions of the statutory liability for defects apply.

7.2The customer is asked to complain to the delivery company of delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.

8) Redemption of promotional vouchers

8.1 Vouchers issued free of charge by the Seller in the context of promotions with a specific period of validity and which cannot be purchased by the Customer (hereinafter referred to as "Promotional Vouchers") can only be purchased in the Seller's online shop and only in the specified period.

8.2Individual products may be excluded from the voucher promotion, provided that a corresponding restriction results from the content of the promotional voucher.

8.3Promotional vouchers can only be redeemed before the order process is completed. A subsequent clearing is not possible.

8.4Multiple promotional vouchers can also be redeemed for an order.

8.5The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.

8.6If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller may be selected to settle the difference.

8.7The balance of a promotional voucher is neither paid out in cash nor interest-bearing.

8.8The promotional voucher will not be refunded if the customer returns the goods paid in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.

8.9The Promotional Voucher is intended for use only by the person named on it. A transfer of the promotional voucher to third parties is excluded. The seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.

9) Applicable law

The law of the Federal Republic of Germany shall apply to all legal relations between the parties to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law applies only to the extent that the protection afforded is not deprived by mandatory provisions of the law of the country in which the consumer is habitually resident.

10) Alternative dispute resolution

10.1The Eu Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

10.2The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.