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Cancellation policy/ return form/ exchange

With exchange

To the return camp address: Pela Fulfillment UG Liebigstr. 5 , 85551 Kirchheim b. Munich, Germany

Donenting within 60 days from the delivery day, after receipt in the Papero camp, you will receive an exchange immediately.

Please add a note that you want to receive an exchange or contact us by email service@papero-bags.de

Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal in accordance with the following provision, whereby consumers is every natural person who concludes a legal transaction for purposes that can mostly be attributed to their commercial nor their independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days.

According to the statutory right of withdrawal, we offer you the following voluntary right of return. During the legal cancellation period, only the legal rules apply and their legal right of withdrawal does not apply by voluntary return law:

In addition to the legally prescribed 14-day right of withdrawal in distance contracts, Papero offers every consumer in the sense of § 13 BGB for the 46 days of extended return rights. The return period is therefore 60 days From the day on which you or a third party named, who is not the carrier, have taken possession of the last goods.

In order to exercise your right of cancellation, you must inform us at service@papero-bags.de by means of a clear statement about your decision to cancel this contract. You can use the attached sample cancellation form for this, but this is not prescribed.

To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.

Consequences of the revocation

If you cancel this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us have to repay), immediately and at the latest within sixty days from the day, on which the notification of your revocation of this contract was received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment. We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.

You have the goods immediately and in any case at the latest within sixty days from the day on which you inform us about the revocation of this contract, to send or hand over to us. The deadline is preserved if you have the goods before the deadline of sixty Send days.

The buyer bears the cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods not necessary to deal with them.

General information

1) Please avoid damage and contamination of the goods. At Traces of use can lead to a claim to value replacement. 

Please send the goods back to us in original packaging with all accessories and all packaging components. If necessary, use a protective reversal. If you no longer have the original packaging, please ensure sufficient protection against transport damage with a suitable packaging.
2) Please do not send the goods back to us.
3) Please note that the aforementioned digits 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

B. cancellation form for consumers (not valid for traders)

If you want to revoke the contract, please fill out this form and send it back.

Return address:

c/o pela
Liebigstr. 5
85551 Kirchheim b. Munich

Hereby revoked (s) I/we (*) the contract concluded by me/us (*) to buy the following goods (*)/the provision of the following service (*)

Reason :______________________________________________________

Order number___________

Ordered on (*) __________ / received on (*) __________________

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only when notifying paper)


(*) Coat incorrect


Phone: +491781010058
Email: service@papero-bags.de
Company name of the company: 17Terra Limited
Address; Vergina Street Diana Gardens Block C apt. No. 2 8036 Paphos/Cyprus