Faq


1. Are paperO BAGS available for retail purchase?

    You can only find our bags exclusively in our online shop. You order from us conveniently and without risk with free shipping and 60 days right of return.

    2. How can I pay for my PAPERO items in the online shop?

      You can easily pay by Paypal, credit card, SOFORT transfer, bank transfer (1-2 days processing time), by invoice and by Bitcoin.

        3. How does shipping work?

          After your order you will receive a confirmation email from us, as well as a shipping confirmation by e-mail including the tracking number of your shipment. Shipping is free of charge throughout Germany. Please take into account that deliveries to non-EU countries may incur additional duties, taxes and fees to be borne by you. For more information on customs duties, please visit: ec.europa.eu/taxation_customs/index_de.html

                   4. How do you ship?

              In order to reach your ordered PAPERO product as quickly as possible and in perfect condition, our products are shipped to you by our dhl delivery service immediately after receipt of payment.

                5. Return and exchange?

                  With free shipping and 60 days of return policy, you can order from us conveniently and without risk. The costs for the return shipment cannot be covered by us. At PAPERO® BAGS, we want to make a sustainable contribution to climate protection and avoid unnecessarily increasing CO2 emissions – which is why we want to keep the number of returns as low as possible.

                    6. What social projects do you support?

                      Sustainability is an important issue for us. We donate part of the proceeds to the non-profit association Primaklima e. V. and support afforestation projects. Each tree binds an average of about 10 kg of CO2 per year, thus helping to neutrality climate neutrality. With every purchase of a PAPERO® bag you care for a better piece of the future.

                               7. Do you pay attention to the protection of nature and the environment?

                          Yes, our packaging material with packing tape is completely plastic-free and is made of 100% recycled paper. Our manufacturers also supply us with our bags and backpacks completely plastic-free. The repackaging of our Mini Wallets is made of 100% recycled paper.

                          We use DHL's Go Green option, so shipping is CARBON neutral.

                            8. Are your PAPERO® bags & backpacks vegan?

                              Yes, all bags & backpacks are vegan and PETA certified.

                              9. What material are PAPERO® bags & backpacks made of?

                                The material for our bags is made of pulp made from scraped softwood. The long fibres provide the strength and wet strength of the paper. The pulp is mixed with natural latex, giving our bags robustness and washability.

                                Our bags consist of Not used to express the starting point of a movement Tyvek®, as it is a nonwoven made of polyethylene (plastic). This cannot be recycled in the same way as paper and does not correspond to our sustainability idea.

                                  10. A paper backpack – doesn't it tear and endure something?

                                    Ultra-light yet very robust and extremely tear-resistant. These are the advantages of our PAPERO® bags and backpacks. You can pack something into your backpack and carry it comfortably. In case of rain, the backpack contents remain dry. Raindrops leave no stains and the material dries again quickly.

                                    When filling the backpack, you should make sure that the shoulder straps are evenly loaded and that the bag is not only carried with a shoulder strap. Then you have a long pleasure with it.

                                      11. Are your bags & backpacks tested for harmful substances?

                                        All our bags and backpacks are chemical-free and uncoated. Metal components are nickel- and lead-free. We attach great importance to ensuring that our products are always biodegradable or recyclable, health- and environmentally friendly.

                                          12. How do I maintain my PAPERO® kraft paper?

                                            The kraft paper can be cleaned with water with a damp (microfiber) cloth. The material is stainedsensitive and easy to care for. Impregnation is not required.

                                                    13. Where does the material of your PAPERO® bags & backpacks come from?

                                                The kraft paper for our washable bags and backpacks is produced in Germany by a long-established company certified in accordance with ISO 9001 quality and ISO 14001 environmental management systems, which is focused on the production of recyclable and renewable materials.

                                                  14. Under what conditions will your PAPERO® bags &    

                                                  Backpacks made?

                                                    It is important to us that our bags and backpacks are manufactured under good and ethical working conditions. That means fair pay and protection of employees. We have been able to convince ourselves of this personally. Our manufacturer is regularly checked for working conditions by an accredited testing organisation. In this way, we can be 100% behind our products.

                                                      15. Do your PAPERO® bags & backpacks have the FSC® seal?

                                                        Yes, our power paper bears the FSC® seal from sustainable forestry.

                                                          16. You can customize your PAPERO® bags & backpacks

                                                          with drawings, labels or paints?

                                                            Yes, this works very well with waterproof permanent markers or acrylic paints.

                                                              17. Fit into the COUGAR and LYNX laptops or

                                                              Notebooks?

                                                                A 15" device fits into both models. An A4 folder also fits into the COUGAR model. A 0.5 l bottle and A4 documents fit into the Lynx model. Both models also have stand-up with empty content.

                                                                18. Can I wash the Cougar model in the washing machine?

                                                                yes. You can wash your backpack Cougar in the cold express wash without slinging with liquid detergent. Please remove Velcro tab beforehand. Hang for drying.

                                                                Click here for the PAPERO bags and slim wallets